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Can you use Zilch if you have cognitive challenges?

Here’s what we’ve got in place to help with cognitive impairment.

If someone is experiencing cognitive challenges like dementia or a brain injury, we can work with them or a carer to keep them making the most of Zilch.

What support is available?

  • Set up third-party access like power of attorney

  • Simplified, clear communication

  • Extra patience and time from our team

How to arrange this

You can start this conversation by getting in touch with us seven days a week:

  • Start a Live Chat in the app (9am–6pm)

  • Call us on +44 (0)20 3405 9775 9am–5pm, seven days a week

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