Yes. If you're living with cognitive challenges, we're here to help.
Cognitive challenges may include conditions such as dementia, a brain injury or other conditions that make it more difficult to manage your account.
We may be able to work with you, or someone supporting you, to make managing your account easier.
What support is available for customers with cognitive challenges?
What support is available for customers with cognitive challenges?
Depending on your circumstances, we may be able to offer:
Third-party access arrangements, such as a Power of Attorney
Simple, clear communication
Additional time and support when discussing your account
Can someone help me manage my account?
Can someone help me manage my account?
If someone helps you manage your account, we may be able to work with them where appropriate.
We may need documentation before we can discuss account details with another person.
Supporting someone else?
Supporting someone else?
If you're helping someone manage their account, we may need documentation before we can discuss account details with you.
See our article: How to manage the account of someone you're caring for.
If you need more support and want to get in touch, you can find out how to here.