We understand that not everyone is online all the time.
Can I speak to someone on the phone?
Yes – you can call us on +44 (0)20 3405 9775.
Can I get paper copies of account related documents?
Yes – we can send these by post on request.
Can someone help me use the app?
If you have a trusted friend or carer we can help make them a third party authority on your account, just get in touch and we will help set it up for you.