Zilch

We're sorry to hear you've had a poor experience.

1. Open the Zilch app.
2. Go to Help.
3. Tap Live Chat.

You can also Email us at <a href="mailto:complaints@payzilch.com" rel="nofollow noopener noreferrer" target="_blank">complaints@payzilch.com</a>

We'll aim to acknowledge your complaint within five working days.

Please allow up to eight weeks for us to complete our investigation.

We'll keep you updated throughout the complaints process.

What happens after I make a complaint?

If you're unhappy with the outcome of your complaint and have new information or evidence that you haven't already shared with us, we're happy to review it.

If after our review you remain dissatisfied with the outcome of your complaint, you can escalate your concerns further. 

Details of the next steps will be provided in your complaint outcome letter.

What if I'm unhappy with the outcome of my complaint?

<a href="mailto:complaint.info@financial-ombudsman.org.uk" rel="nofollow noopener noreferrer" target="_blank">complaint.info@financial-ombudsman.org.uk</a>

How do I contact the Financial Ombudsman Service?

If you need more support and want to get in touch, you can find out how to<a href="https://help.zilch.com/en/articles/14874-how-to-contact-zilch"> here.</a>

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You might find these Help Centre articles useful:

<a href="https://help.payzilch.com/en/articles/6666-why-was-my-purchase-declined" rel="nofollow noopener noreferrer" target="_blank">Why was my purchase declined?</a>

<a href="https://help.payzilch.com/en/articles/27274-why-have-i-been-referred-to-crs" rel="nofollow noopener noreferrer" target="_blank">Why have I been referred to CRS?</a>

<a href="https://help.payzilch.com/en/articles/41362-get-help-with-financial-difficulties" rel="nofollow noopener noreferrer" target="_blank">Get help with financial difficulties</a>

- <a href="https://help.payzilch.com/en/articles/6666-why-was-my-purchase-declined" rel="nofollow noopener noreferrer" target="_blank">Why was my purchase declined?</a>
- <a href="https://help.payzilch.com/en/articles/27274-why-have-i-been-referred-to-crs" rel="nofollow noopener noreferrer" target="_blank">Why have I been referred to CRS?</a>
- <a href="https://help.payzilch.com/en/articles/41362-get-help-with-financial-difficulties" rel="nofollow noopener noreferrer" target="_blank">Get help with financial difficulties</a>

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How to make a complaint

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