Refer-a-friend Rewards
You’ll only get your Rewards once your friend has completed their ID checks and been issued their Zilch card.
Sign-up offer Rewards
To unlock these, add your Zilch card to a digital wallet and make a Tap and Pay purchase in-store.
Refunds and Rewards
When you return something, the Rewards you earned on that purchase (or part of it) are removed from your account.
Pay now purchases: Rewards earned on the refunded amount will be deducted from your balance.
If you’ve already spent those Rewards: your balance may go into negative numbers.
You might find these Help Centre articles useful: