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Missing Zilch Rewards?

Here’s what to do if your Rewards haven’t shown up or seem lower than expected

Updated over a month ago

Refer-a-friend Rewards
You’ll only get your Rewards once your friend has completed their ID checks and been issued their Zilch card.

Sign-up offer Rewards
To unlock these, add your Zilch card to a digital wallet and make a Tap and Pay purchase in-store.

Refunds and Rewards
When you return something, the Rewards you earned on that purchase (or part of it) are removed from your account.

  • Pay now purchases: Rewards earned on the refunded amount will be deducted from your balance.

  • If you’ve already spent those Rewards: your balance may go into negative numbers.


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