Life throws curveballs – we’ll help you through the best we can.
Temporary support we can offer
Payment breaks if you’ve lost income. You can hit pause on payments while you find your footing – this doesn’t affect your credit score.
Alternative communication while you’re recovering from illness – in-app, email or phone are all available formats
A note added to your account so our team has context and you don’t have to explain your situation again each time you get in touch.
To get some support set up you can do any of the following:
Start a Live Chat in the app (9am–6pm)
Call us on +44 (0)20 3405 9775 9am–5pm, seven days a week
If you’d like free, independent financial guidance, you can contact:
Citizens Advice – citizensadvice.org.uk
StepChange – 0800 138 1111 stepchange.org
National Debtline – 0808 808 4000 nationaldebtline.org
MoneyHelper – 0800 138 7777 moneyhelper.org.uk
Chat to StepChange
If you'd like free, independent financial advice, we've partnered with StepChange, a national debt charity that provides support and advice for anyone going through difficult financial times.
You can contact them on 0800 138 1111 or at stepchange.org.