Starting out again after prison can be challenging and we want to support you.
Can I open an account with limited ID?
You can – we have alternative ways to verify your identity to help you open an account.
You can use any of the following:
A valid passport
A driving licence or provisional licence
A CitizenCard with a holographic PASS logo
UK birth certificate
Want to use your UK birth certificate? You'll need to select the Passport option. Onfido – the partner we use to verify your ID – looks for photo ID by default, so it might take a few tries for the system to accept the birth certificate. If that happens, just re-upload the document until it goes through.
What proof of address can I use?
You can use the following as proof of address – you can't use the same document for both proof of ID and address:
A utility bill from the last three months
A bank statement from the last three months
A council tax bill for the current tax year
A UK driving licence
A mortgage statement from your lender from the last year
A solicitor’s letter for a house purchase or land registry from the last three months
A council or housing association rent card for the current year
A tenancy agreement for the current year
An NHS-headed letter or other official document confirming a GP registration
I don't have physical proof of address
If you don't receive a paper copy of any of the above, please get in touch with the company or supplier and request a hard copy of the relevant document. Unfortunately, we can't accept screenshots of PDFs or documents you printed yourself at home.
Can you help me rebuild my credit?
It is possible to build your credit score with Zilch if used responsibly. Using Zilch regularly and always paying on time could help build your credit score.
How do I get support?
If you don’t have an account yet but want to speak to Team Zilch, you can email [email protected].