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I don’t have a fixed address – can I still use Zilch?

Short answer: yes.

Not having a fixed address can make banking tricky, but we’ve got solutions.

Can I open or keep an account?

You can – we have ways to support you, including alternative proof of identity and address.

Can you send mail somewhere safe?

We can arrange to send statements or letters to a trusted contact or support organisation.

How do I get help?

You can start this conversation by getting in touch with us seven days a week:

  • Start a Live Chat in the app (9am–6pm)

  • Call us on +44 (0)20 3405 9775 9am–5pm, seven days a week

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