If you’re living with a serious illness or condition, we’re here to help. We totally understand that managing your finances can be tough and we’ll work with you to make things easier.
How we can help
- Flexible payment plans and pauses (note: payment plans may affect your credit score)
- Alternative communication methods like less frequent contact
- Understanding and compassionate support from our trained team
Do I need to provide medical documents?
Only if you’re comfortable – it’s not always required.
You can start this conversation by getting in touch with us seven days a week:
Start a Live Chat in the app (9am–6pm)
Call us on +44 (0)20 3405 9775 9am–5pm, seven days a week
If you’d like free, independent financial guidance, you can contact:
Citizens Advice – citizensadvice.org.uk
StepChange – 0800 138 1111 stepchange.org
National Debtline – 0808 808 4000 nationaldebtline.org
MoneyHelper – 0800 138 7777 moneyhelper.org.uk