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How do I get account support if I’m dealing with serious illness?

Find out what support may be available if you're living with a serious illness or health condition

If you're living with a serious illness or health condition, we're here to help.

We understand that managing your finances may feel more difficult when you're dealing with your health.

If you need support, we'll discuss the options available to you.

What support is available if I'm dealing with a serious illness?

Depending on your circumstances, we may be able to offer:

  • Flexible payment plans or payment pauses

  • Alternative communication arrangements, such as less frequent contact

  • Additional support tailored to your situation

We'll explain the options available and any impact they may have before any changes are made.

Please note that formal repayment plans may affect your credit score.

Do I need to provide medical documents?

No. Medical documents are not always required.

You only need to provide medical documents if you're comfortable doing so.

Free, independent support

If you'd like free, independent financial guidance, you can contact:

StepChange

  • 0800 138 1111

  • stepchange.org

Citizens Advice

  • citizensadvice.org.uk

National Debtline

  • 0808 808 4000

  • nationaldebtline.org

MoneyHelper

  • 0800 138 7777

  • moneyhelper.org.uk

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