We know everyone experiences the world differently – because of that, we offer flexible, personalised support.
What we can offer:
Written chat only (no calls, if that’s easier)
Simple, jargon-free explanations
Extra time on tasks or decisions
Clear step-by-step guidance
If you’d like any of the above or to discuss in more detail, head to the help section in your app, then tap Live Chat and we’ll support you in making changes and note your preferences for the future.
You can also email us on [email protected] or call +44 (0)20 3405 9775.