First off, we’re so sorry for your loss and will try and make this as easy as possible for you.
If someone’s passed away and you want to close or manage their account, you’ll need to contact Customer Support with:
The customer’s full name and email address
A copy of the death certificate (scan or photo)
We can then freeze the account, stop further payments and explain the next steps for closing or transferring the account.
If you don’t, you can contact our Customer Support team by email at [email protected].
As always, we’ll handle your case with care and make the process as simple as possible for you throughout.
There is more support available to help if you’re going through bereavement:
Cruse Bereavement Support: local one-to-one support, group sessions and a helpline – 0808 808 1677.
Marie Curie: free support line for emotional support – 0800 090 2309.
Sue Ryder: online bereavement communities, video chat counseling and text-based grief support.
The Loss Foundation:support for those bereaved by cancer.
Winston's Wish: support for bereaved children and their families.
Survivors of Bereavement by Suicide (SOBS): specialized support for those affected by suicide.