We totally understand that money issues can feel scary – we’re here to help.
Here’s what we can do
Give you some time by pausing or adjusting your repayment plan
Connect you with our trained Customer Support team for tailored help
Will this hurt my credit score?
Not unless you enter a formal repayment plan – if you do, it may affect your credit score. Don’t worry, we’ll explain all of your options and the impact of each before you agree to anything.
Missed payments can negatively affect your credit score, so it’s important to reach out if you need help.
How do I get help?
You can reach out and get the conversation started by:
Live Chat – head to the help section of your app
Phone – call us on +44 (0)20 3405 9775
Email – [email protected]
If you’d like free, independent financial guidance, you can contact:
Citizens Advice – citizensadvice.org.uk
StepChange – 0800 138 1111 | stepchange.org
National Debtline – 0808 808 4000 | nationaldebtline.org
MoneyHelper – 0800 138 7777 | moneyhelper.org.uk
Chat to StepChange
If you'd like free, independent financial advice, we've partnered with StepChange, a national debt charity that provides support and advice for anyone going through difficult financial times.
You can contact them on 0800 138 1111