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If you're experiencing financial difficulties, we understand that money worries can be stressful.

If you're struggling to make payments, support options may be available depending on your circumstances.

<b>What support is available if I'm struggling to make payments?</b>

Depending on your circumstances, we may be able to:

- Pause your payments
- Adjust your repayment plan
- Provide additional support

We'll explain the options available and help you understand the next steps.

Not unless you enter into a formal repayment plan.

If you enter into a formal repayment plan, it may affect your credit score.

We'll explain any potential impact before you agree to any changes.

It's important to take action if you're struggling to make payments, as missed payments may negatively affect your credit score.

<b>Will support affect my credit score?</b>

If you'd like free, independent financial guidance, you can contact:

We've partnered with StepChange, a national debt charity that provides free support and advice for people experiencing financial difficulties.

Find out what support may be available if you're experiencing financial difficulties

I'm struggling to make my payments – can Zilch help?

Find answers and get help from Intercom Support and Community Experts

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I'm struggling to make my payments – can Zilch help?

What support is available if I'm struggling to make payments?

Will support affect my credit score?

Get free, independent support

StepChange

Citizens Advice

National Debtline

MoneyHelper