Zilch

If payments on your Zilch account have been missed and your balance has remained overdue for more than 70 days, your account may be passed to one of our debt resolution agency partners.

Debt resolution agencies help customers arrange repayment plans and manage outstanding balances.

Your account may be passed to CRS or Zinc if payments have been missed and your balance has remained overdue for more than 70 days.

Once your account has been passed to CRS or Zinc, they will contact you to discuss your circumstances and help arrange a suitable repayment plan.

Why has my account been passed to CRS or Zinc?

While your account is being managed by CRS or Zinc:

- You won't be able to make new purchases with Zilch
- You'll work directly with CRS or Zinc to agree a repayment plan
- Payments towards your outstanding balance will be managed through CRS or Zinc

What happens when my account is passed to CRS or Zinc?

Once your account has been passed to CRS or Zinc, you'll need to make payments through the agreement arranged with CRS or Zinc.

Can I still make payments in the Zilch app?

Missing payments may affect your credit score.

If your account has been passed to CRS or Zinc, payments have already been missed on your account.

Will being passed to CRS or Zinc affect my credit score?

If you have an Individual Voluntary Arrangement (IVA) or Debt Management Plan (DMP), your circumstances may need to be reviewed by Zilch.

In some cases, we may request that your account is returned from the debt resolution agency to Zilch for further review.

What if I have an Individual Voluntary Arrangement (IVA) or Debt Management Plan (DMP)?

- Monday–Friday: 8am–6pm
- Saturday: 9.30am–12.30pm

Email: <a href="mailto:supportmail@thezincgroup.com" rel="nofollow noopener noreferrer" target="_blank">supportmail@thezincgroup.com</a>

Find out why your account has been passed to a debt resolution agency

Why am I being contacted by CRS or Zinc?

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