Use Pay now and you could earn up to 5% back in Zilch Rewards, which you can use to discount your next purchase. Save up and watch your total Rewards grow over time, or spend them whenever you like. Didn't receive your Rewards? Head to our Missing Rewards article.
You can no longer apply your Rewards to Zilch Anywhere purchases – to use your Rewards, please search for your store and toggle Rewards on before enabling your card.
How do I get Rewards?
How do I get Rewards?
You can earn Rewards every time you make a Pay now purchase with Zilch. You can also get bonus Rewards when you refer a friend.
How many Rewards will I get?
How many Rewards will I get?
You'll receive up to 5% back in Rewards when you search for your store in the app and enable your card. All you need to do is:
Open the Zilch app
Select Online or In-store
Search for your store
Select Pay now
Enable your card
If you don't enable your card or you use Zilch Anywhere, you'll receive 0.5% back in Rewards.
When do I get my Rewards?
When do I get my Rewards?
Your Rewards will show in your app as soon as you've checked out.
How do I use my Rewards?
How do I use my Rewards?
You can use your Rewards on any Pay now or Pay over time purchase made with a listed store in the app.
Here’s how to use them:
Open the Zilch app
Select Online or In-store
Search for your store
Choose how you want to pay
Toggle Rewards on
Enable your card
Shop and checkout using your Zilch details
Minimum spend applies:
Pay over 6 weeks: at least £10
Pay over 3 months: at least £75
If applying Rewards takes your basket below the minimum spend, your payment type may change or be declined.
You still earn Rewards on any part of a Pay now purchase not paid with Rewards. For example, on a £10 purchase with £2 in Rewards, you'll still earn Rewards on the £8 paid with your Zilch card.
Can I use part of my Rewards?
Can I use part of my Rewards?
No, when you toggle your Rewards on, the whole amount will be applied.
If your Rewards are more than your total amount, they'll cover your whole purchase cost and the excess will remain in your Rewards balance.
If your Rewards are less than your total amount, they'll be applied in full and the rest will be paid for with your Zilch card.
Refunding Rewards
Refunding Rewards
We don't refund the Rewards you apply to a purchase unless your purchase was cancelled by the store (and not by you). Your total refund amount will be the purchase total, minus the portion you paid with Rewards.
Just so you know, when you request a refund on a purchase, the Rewards you earned on the purchase (or part of the purchase) you return will also be removed from your account.
When you receive a refund on a Pay now purchase, the Rewards you earned on the refunded amount will be deducted from your Rewards balance. If you've already spent these Rewards, then your balance may go into negative numbers.
Still need help?
Start a Live Chat in the app and we'll be happy to help.
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