Zilch

If something doesn't seem right about your account, please get in touch as soon as possible either by <a href="https://help.payzilch.com/en/articles/14874-how-to-contact-zilch" rel="nofollow noopener noreferrer" target="_blank">contacting Customer Support </a>or <a href="com.payzilch.app://help?openChat=true" rel="nofollow noopener noreferrer" target="_blank">starting a Live Chat</a> in the app.

Get in touch immediately via Live Chat or call us on +44 (0)20 3405 9775 if you experience any of the following:

<a href="https://help.payzilch.com/en/articles/6696-i-don-t-recognise-a-purchase" rel="nofollow noopener noreferrer" target="_blank">Unrecognised purchases</a>

Signs that someone else has accessed your account

Concerns that someone may have viewed <a href="https://help.payzilch.com/en/articles/8291-how-to-find-your-zilch-card-details" rel="nofollow noopener noreferrer" target="_blank">your card details</a>

Emails from Zilch when you didn't <a href="https://help.payzilch.com/en/articles/6586-how-do-i-sign-up-to-zilch" rel="nofollow noopener noreferrer" target="_blank">sign up to Zilch</a>

You've lost the device you use to view your Zilch card

- <a href="https://help.payzilch.com/en/articles/6696-i-don-t-recognise-a-purchase" rel="nofollow noopener noreferrer" target="_blank">Unrecognised purchases</a>
- Signs that someone else has accessed your account
- Concerns that someone may have viewed <a href="https://help.payzilch.com/en/articles/8291-how-to-find-your-zilch-card-details" rel="nofollow noopener noreferrer" target="_blank">your card details</a>
- Emails from Zilch when you didn't <a href="https://help.payzilch.com/en/articles/6586-how-do-i-sign-up-to-zilch" rel="nofollow noopener noreferrer" target="_blank">sign up to Zilch</a>
- You've lost the device you use to view your Zilch card

You should also freeze your card in the Zilch app – head to My Account, Zilch card settings and tap Freeze card. 

You can also report the scam to Action Fraud on 0300 123 2040.

<b>I feel overwhelmed – can someone support me?</b>

Absolutely. Our fraud support team is trained to help customers in distress. Get in touch whenever you’re ready:

Live Chat, which is in the help section of your app

- Live Chat, which is in the help section of your app
- Phone – call us on +44 (0)20 3405 9775

Email – <a href="mailto:support@zilch.com" rel="nofollow noopener noreferrer" target="_blank">support@zilch.com</a>

We know how upsetting and stressful fraud can be – we’ll work quickly to help protect your account and investigate the situation.

___________________________________________________________

<b>You might find these Help Centre articles useful:</b>

<a href="https://help.payzilch.com/en/articles/8616-how-do-i-change-my-account-details" rel="nofollow noopener noreferrer" target="_blank">How do I change my account details?</a>

<a href="https://help.payzilch.com/en/articles/160779-why-is-my-account-blocked" rel="nofollow noopener noreferrer" target="_blank">Why is my account blocked?</a>

<a href="https://help.payzilch.com/en/articles/17653-why-can-t-i-link-my-debit-card" rel="nofollow noopener noreferrer" target="_blank">Why can't I link my debit card?</a>

- <a href="https://help.payzilch.com/en/articles/8616-how-do-i-change-my-account-details" rel="nofollow noopener noreferrer" target="_blank">How do I change my account details?</a>
- <a href="https://help.payzilch.com/en/articles/160779-why-is-my-account-blocked" rel="nofollow noopener noreferrer" target="_blank">Why is my account blocked?</a>
- <a href="https://help.payzilch.com/en/articles/17653-why-can-t-i-link-my-debit-card" rel="nofollow noopener noreferrer" target="_blank">Why can't I link my debit card?</a>

Let us know if you spot fraud or unrecognised purchases on your account.

How do I report fraud?

Find answers and get help from Intercom Support and Community Experts

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I feel overwhelmed – can someone support me?