You can change the address or phone number on your Zilch app from your account settings:
Open the Zilch app
Go to the Account icon in the top left corner.
Select Personal details
Select Edit next to your address or phone number
Enter your new details
I need to change my email address
To update your email address you'll need to go to Live Chat in your Zilch app and share the following:
The reason you’re requesting the change
A selfie with your arms and shoulders in shot, holding your valid photo ID
We accept the following as proof of ID:
Passport
Driving licence (both sides)
National ID (both sides)
CitizenCard with ‘PASS’ logo (both sides)
Birth certificate
Please make sure your document is in date and that your photo:
Is well-lit and not blurry (you might need to turn off flash)
Shows all words on the document clearly
Shows all four corners of the document
I need to change my name
If you've changed your name (for example, through deed poll or due to marriage) then please get in touch. We'll need to see proof or your new name before we can change the name on your account. You can:
Start a Live Chat in the app (9am–6pm)
Call +44 (0)20 3405 9775 (9am–5pm, seven days a week)
You might find these Help Centre articles useful: