There are a few possible reasons your purchase didn't go through, including:
Not enough money in your linked bank account
You have overdue payments
Your linked debit card has expired
You need to finish setting up your account (eg verifying your ID)
You shopped at a blocked retailer
Still need help?
Contact Customer Support or, if you're logged into our app, you can start a Live Chat.
You might find these help centre articles helpful: