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How to manage identity theft

What should I do if I think my identity has been stolen?

If you believe you've been a victim of identity theft, it's important to act quickly to help protect your accounts and personal information.

How do I report identity theft?

If you think your identity has been stolen:

  1. Report the identity theft to Action Fraud online or by phone.

  2. Keep a record of your crime reference number, as you may need it later.

  3. Contact the major UK credit reference agencies and tell them you've been a victim of identity theft.

The main UK credit reference agencies are:

  • Experian

  • Equifax

  • TransUnion

Ask the credit reference agencies to add a fraud alert to your credit file.

Can Zilch help if I've been a victim of identity theft?

Yes. We can help guide you through the process and take steps to help secure your Zilch account.

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