What should I do?
Contact us immediately by using any of the below:
Email [email protected]
Head to the help section in your app and tap Live Chat
Call us on +44 (0)20 3405 9775
Report your identity theft to the police via Action Fraud (online or by phone). They’ll log the case and give you a crime reference number.
You should also report your identity theft to these credit reference agencies – Experian, Equifax and TransUnion. Tell them you’ve been a victim and ask them to add a fraud alert to your file.
Can you help me recover my identity?
We can guide you through the process and help secure your accounts.