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Manage your physical card PIN

View or change the PIN for your physical Zilch card

You can view your physical Zilch card PIN in the Zilch app and change your physical Zilch card PIN at most UK cash machines.

How do I view my physical Zilch card PIN?

If you've forgotten your physical Zilch card PIN, you can view it in the Zilch app.

To view your physical Zilch card PIN:

  1. Open the Zilch app.

  2. Go to Account.

  3. Select Manage card settings.

  4. Tap View PIN.

For security, you'll be asked to verify your identity before your physical Zilch card PIN is shown.

How do I change my physical Zilch card PIN?

You can change your physical Zilch card PIN at most UK cash machines.

To change your physical Zilch card PIN:

  1. Insert your physical Zilch card into the cash machine.

  2. Select PIN services.

  3. Follow the instructions shown on screen.

How do I keep my physical Zilch card PIN secure?

Never share your physical Zilch card PIN with anyone.

For your security, Zilch will never ask for your:

  • PIN

  • Card number

  • CVC

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