To keep things secure, you can only have one active physical Zilch card per account. If your card is working, you won’t be able to order another.
If you’ve lost your card or think it’s been stolen, freeze it in the app:
Open the Zilch app
Go to Account
Select Zilch card settings
Toggle on Freeze card
Freezing your card won’t affect any instalments or refunds.
If you’re worried about suspicious activity, don’t unfreeze your card – get in touch with us via the Zilch app as soon as possible so we can help keep your account safe.
We’re rolling out access to our new physical card gradually – so not everyone will be able to order just yet. If you’ve got access, you’ll see it in the app and will be able to order your card in just a few taps.
Don’t see anything yet? Sit tight. We’ll let you know when it’s available for you.