A few simple checks can help protect your Zilch account from fraud and scams.
What security information should I never share?
Zilch will never ask for:
Your Zilch card number
Your account password
Your password recovery email
A verification code or one-time password (OTP)
If anyone asks for this information, do not share it.
How can I spot suspicious messages?
How can I spot suspicious messages?
Be cautious of emails, text messages and phone calls that:
Ask you to take urgent action
Ask for personal information
Ask you to click a link
Ask you to make a payment
If you're unsure whether a message is genuine, do not respond.
Should I click links in unexpected messages?
Should I click links in unexpected messages?
No. If you receive a text message or email containing a link you do not recognise, do not click it.
If you accidentally open a suspicious link, do not enter any personal information.
Why should I check my account details regularly?
Why should I check my account details regularly?
Check your Zilch account details regularly to make sure they are correct.
If your email address, phone number or other account details have changed without your knowledge, this may indicate that someone has accessed your account.
What should I do if I think I've spotted fraud?
What should I do if I think I've spotted fraud?
You may be concerned about fraud if:
- You do not recognise a charge.
- You receive a verification code you were not expecting.
- You think someone may have accessed your account.
If you're concerned about fraud, avoid sharing any personal information and continue monitoring your account for suspicious activity.
If you notice any suspicious activity on your account, contact Customer Support as soon as possible so we can investigate.
As an extra security measure, we recommend changing your password for your Zilch account and any other accounts that may be affected.