We are usually able to process refunds within 5-14 business days.
Please note, refunds need to be processed by the retailer and sent to Zilch before the funds are returned to your bank account and/or the remaining installments are adjusted. Until Zilch receives the refund from the merchant, your original payment schedule with Zilch will continue.
How do partial refunds work?
If a partial refund is received and outstanding installments are owed, the refund will be applied to the transaction and outstanding installments will be evenly adjusted accordingly.
If you have already paid more than the amount you are expecting to be refunded, we will refund the difference to your bank account.