You can Freeze your Zilch card at any time in the Zilch app if you'd like to temporarily prevent it from being used for new purchases.
How do I Freeze my Zilch card?
To Freeze your Zilch card:
Open the Zilch app.
Go to Account.
Select Zilch card settings.
Turn on Freeze card.
What happens when I Freeze my Zilch card?
What happens when I Freeze my Zilch card?
While your Zilch card is frozen:
New online purchases will be blocked
New in-store purchases will be blocked
Existing instalments will continue as normal
Any refunds due to you will not be affected
How do I unfreeze my Zilch card?
How do I unfreeze my Zilch card?
To unfreeze your Zilch card:
Open the Zilch app.
Go to Account.
Select Zilch card settings.
Turn off Freeze card.
I don't have access to my phone
I don't have access to my phone
If your phone has been lost or stolen, please get in touch as soon as possible.
We can Freeze your Zilch card or issue a replacement card if needed.
How long will my Zilch card stay frozen?
How long will my Zilch card stay frozen?
Your Zilch card will remain frozen until you unfreeze it in the Zilch app.
Using Zilch with Google Wallet on Android?
When you freeze your Zilch card, it will show as Suspended in Google Wallet. Any Tap and Pay purchase when your card is frozen will automatically go through on another card in your wallet.
When you un-freeze your card, it will be ready to use again — but if Zilch was your default payment card in Google Wallet, it won't be set back as your default automatically. You'll need to:
Open Google Wallet.
Tap your Zilch card.
Set it as your default payment card again.
Until you do this, tap-to-pay purchases will continue to go through whichever card your wallet switched to while Zilch was frozen.