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Why was I charged in full for my Pay over 6 weeks purchase?

Purchase didn't go through as you expected? Here's what to do.

Updated over 2 weeks ago

If your Pay over 6 weeks purchase has gone through as a Pay now purchase, or we've used the wrong payment method for your purchase, check the following:

Your default purchase setting

If you don't open the Zilch app and enable your card or choose Zilch Anywhere, we'll take a purchase according to your default purchase setting. Make sure this is set to Pay over 6 weeks.

Your purchase amount

Pay over 6 weeks purchases have a minimum purchase limit of £10 – anything under this is taken as a Pay now purchase. If you applied Rewards to your purchase and this took the amount to less than £10, it will be taken as Pay now.

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