If your Zilch account is blocked, you'll usually see a banner at the top of the Zilch app explaining that your account has been put on hold.
If you cannot log in to the Zilch app, see our article: Problems logging in or changing your password.
Why is my Zilch account blocked?
Your Zilch account may be blocked for several reasons:
Is my Zilch account blocked because my ID hasn't been verified?
Is my Zilch account blocked because my ID hasn't been verified?
Your Zilch account may be blocked if we still need to verify your identity.
We may need additional information before we can complete your identity verification.
See our article about verifying your ID.
Is my Zilch account blocked because I'm on a payment plan?
Is my Zilch account blocked because I'm on a payment plan?
Your Zilch account may be temporarily blocked while you're on a payment plan.
See more about support for customers experiencing financial difficulties.
Is my Zilch account blocked because I have outstanding payments?
Is my Zilch account blocked because I have outstanding payments?
Missed or overdue payments may result in your Zilch account being blocked until the outstanding payments have been repaid.
See more about missed payments.
Is my Zilch account blocked because I reported unrecognised payments?
Is my Zilch account blocked because I reported unrecognised payments?
If you've reported fraud or unrecognised activity, we may block your Zilch account to help keep it secure.
