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What ID can I use to sign up to Zilch?

Find out what documents you can use to verify your identity.

When you sign up to Zilch, you'll need to provide proof of ID and a video of you.

We use these checks to verify your identity and help protect against fraud.

To verify your identity, we'll ask you to provide a government-issued document.

What proof of ID can I use?

To verify your identity, you'll need to provide one of the following forms of photographic ID:

  • A valid passport

  • A driving licence or provisional driving licence

  • A CitizenCard with a holographic PASS logo

  • A UK birth certificate*

  • Residency permit

  • A national ID, for non UK citizens

Using a UK birth certificate as proof of ID

If you'd like to use a UK birth certificate as proof of ID, you'll need to select the Passport option during the verification process.

Our identity verification partner, Onfido, looks for photographic ID by default. Because of this, it may take a few attempts for the system to accept a UK birth certificate.

If your UK birth certificate isn't accepted the first time, try uploading the document again until Onfido allows you to submit it.

How long does ID verification take?

Once we've received your proof of ID, identity verification usually takes up to 10 minutes but in some cases it could take up to five business days.

Identity verification can sometimes take longer, but we'll keep you updated throughout the process.

You'll be able to start using Zilch once your identity verification is complete.

What proof of address can I use?

To verify your address, you can provide one of the following documents:

  • A utility bill from the last three months

  • A bank statement from the last three months

  • A council tax bill for the current tax year

  • A mortgage statement from your lender issued during the last 3 months

  • A tenancy agreement issued in the last 3 months – the entire document is required

You cannot use the same document as both proof of ID and proof of address.

I don't have physical proof of address

If you don't have a paper copy of an accepted proof of address document, you'll need to contact the company or organisation that issued the document and request a hard copy.

We can't accept screenshots of PDF documents or documents printed at home.

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