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How do I close my account?

Find out how to close your Zilch account

You can close your Zilch account in the Zilch app once all outstanding payments have been repaid.

How do I close my Zilch account?

Closing your Zilch account will immediately deactivate your Zilch card.

To close your Zilch account:

  1. Open the Zilch app.

  2. Go to the Account icon in the top-left corner.

  3. Select Settings.

  4. Tap Deactivate account.

Can I close my Zilch account if I still have payments due?

No. You won't be able to close your Zilch account if you still have payments due.

Before closing your Zilch account, you'll need to:

  • Make all remaining payments OR repay your instalments early

For more information about missed payments or making payments, see our article about being unable to make a payment.

What if I'm worried about fraud?

If you're considering closing your Zilch account because you're concerned about fraud, please get in touch first.

We may be able to cancel your Zilch card and issue a replacement card without closing your Zilch account.


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